Customer policies
Service Policies
Last updated: July 21, 2026
These policies are intended to create clear expectations and help DKP Enchanted Detailing provide consistent, professional service. By scheduling an appointment, the customer acknowledges and accepts the policies that apply to the selected service.
Starting Prices and Estimates
Website prices are starting prices based on a vehicle in reasonably maintained condition.
Final pricing may vary based on:
- Vehicle size
- Vehicle condition
- Pet hair
- Staining
- Odor
- Excessive debris
- Paint condition
- Wheel condition
- Contamination
- Aftermarket modifications
- Lifted-vehicle access
- The amount of labor required
Photographs and customer descriptions may help DKP provide guidance but may not reveal every condition. The final service scope and price may be adjusted after the vehicle is inspected.
DKP will discuss material changes in price or scope before performing unapproved additional work.
Deposits
Certain services or appointment dates may require a deposit through Square.
Any required deposit:
- Is applied toward the final service balance
- Reserves the scheduled appointment time
- Is subject to the cancellation and rescheduling terms below
An appointment is not fully confirmed until DKP accepts the booking and any required deposit has been completed.
Cancellations and Rescheduling
Customers should provide at least 24 hours’ notice when canceling or rescheduling.
With at least 24 hours’ notice, a deposit may be transferred one time to a replacement appointment scheduled within 30 days, subject to availability.
Deposits may be forfeited when:
- A cancellation is made less than 24 hours before the appointment
- The customer does not arrive
- The vehicle is unavailable
- Required access has not been provided
- The working location is materially different from what was described
If DKP must cancel because of weather, illness, equipment failure, or another condition outside the customer’s control, the deposit will be transferred to another appointment or refunded.
Appointment Timing
Service times are estimates rather than guaranteed completion times. Vehicle condition, weather, unexpected defects, or additional approved work may affect completion.
DKP will communicate material delays when possible.
Late arrival may reduce the available service time or require rescheduling.
Vehicle Preparation
Before the appointment, customers should:
- Remove valuable or sensitive belongings
- Remove excessive personal property
- Identify items that should not be moved
- Disclose known damage, leaks, warning lights, loose trim, electrical problems, fragile materials, or aftermarket modifications
- Provide access to keys and any required wheel-lock key
DKP is not responsible for loss or damage to personal property left inside the vehicle unless caused by DKP’s failure to exercise reasonable care.
Child Safety Seats
Customers should remove child safety seats before service when cleaning beneath them is requested.
DKP does not guarantee correct reinstallation of child safety seats. Final installation and safety inspection are the customer’s responsibility.
Pre-Existing Conditions
Vehicles may contain pre-existing:
- Scratches
- Paint chips
- Cracks
- Failing clear coat
- Loose trim
- Worn coatings
- Stained or deteriorated materials
- Electrical problems
- Water leaks
- Prior repairs
- Other hidden or fragile conditions
DKP may document the vehicle’s apparent condition with photographs or video before, during, or after service.
DKP is not responsible for deterioration caused by a pre-existing, concealed, improperly repaired, or structurally compromised condition.
Detailing Results
Detailing is an improvement service, not a guarantee that every defect can be removed.
Results depend on material type, age, prior damage, contamination, wear, staining, odor source, paint thickness, and the vehicle’s overall condition.
Some stains, odors, scratches, etching, oxidation, discoloration, or permanent damage may remain when further treatment would be ineffective or unsafe.
Paint Enhancement and Paint Correction
Paint polishing removes a limited amount of material from the vehicle’s finish. DKP will use a paint-safe approach based on the condition that can reasonably be evaluated.
Not every scratch or defect can be safely removed. Deep damage, failing paint, thin paint, body damage, touch-up work, or repainting is not automatically included.
Paint Correction pricing and expectations may require an in-person evaluation before the full service is confirmed.
Hazardous or Extreme Conditions
DKP may decline, stop, or reprice a service involving undisclosed:
- Mold
- Bodily fluids
- Needles or sharp objects
- Human or animal waste
- Active pest infestations
- Hazardous chemicals
- Unsafe electrical or structural conditions
Biohazard remediation is not included in standard detailing packages.
Drop-Off Services
DKP primarily operates through scheduled drop-off service. Exact drop-off details will be provided directly to confirmed customers.
DKP’s private residential address is not published on the website.
Customers must arrange timely pickup after being notified that the vehicle is complete.
Mobile Services
Mobile availability depends on the selected service, location, weather, and working conditions.
The customer must provide:
- A safe and legally accessible work area
- A solid surface suitable for detailing
- Sufficient clearance around the vehicle
- Permission to perform work at the location
- Water or electrical access when previously agreed
DKP may decline or relocate an appointment involving an unsafe area, active traffic, excessive wind, extreme temperatures, mud, loose dirt, or another condition that could compromise safety or the completed result.
Weather
Weather may require a mobile appointment to be delayed, relocated, or rescheduled. DKP will make the final decision when weather could affect safety, equipment, or service quality.
Photographs, Video, and Marketing
DKP Enchanted Detailing may photograph or record vehicles before, during, and after service for:
- Documenting vehicle condition
- Documenting completed work
- Quality control
- Portfolio content
- Educational content
- Website content
- Social-media posts
- Digital and printed advertising
- Before-and-after comparisons
Customers understand that photographs and videos of their vehicle may be used publicly by DKP for legitimate business, portfolio, advertising, and promotional purposes.
DKP will make reasonable efforts to avoid publicly displaying:
- Customer names
- Faces or identifiable individuals
- Residential addresses
- Personal documents
- Private belongings
- Other unnecessary identifying information
Customers who do not want their vehicle used in public marketing must notify DKP before service begins. Declining public marketing use will not affect the service received.
DKP may still photograph or record the vehicle privately when reasonably necessary to document its condition, completed work, or a service concern.
Customers may later request that DKP discontinue future use of specific content. DKP will make reasonable efforts to remove it from platforms under its direct control but cannot guarantee removal from previously printed, shared, archived, reposted, or third-party content.
Permission to photograph or record a vehicle does not represent a customer testimonial or imply personal endorsement unless the customer separately provides a review or statement.
Satisfaction Concerns
Customers are encouraged to inspect the vehicle at pickup or delivery.
Concerns should be reported within 24 hours of service completion with a description and supporting photographs when appropriate.
DKP must be given a reasonable opportunity to inspect and address a legitimate service concern. Permanent damage, pre-existing conditions, newly introduced contamination, and results outside the agreed service scope are not considered workmanship defects.
Payment
The remaining balance is due when the service is completed unless another arrangement has been approved in writing.
Appointment deposits and electronic payments are processed through Square. DKP’s website does not directly collect card information.
Policy Updates
These policies may be updated as DKP’s services and booking procedures change. The version in effect when the appointment is confirmed will apply.
Contact
Questions about these policies may be sent to: